Privacy Policy

We do not share your information with third parties, except for the purposes of handling your order and payment (where we use a secure order and payment processing system provided by third parties), and fulfilling our contract with you (where we may use external services to carry out those works under confidentiality agreement with Tangle Tamers Ltd).

In the event that a transaction or delivery is in dispute, the information we hold relating to that transaction delivery and customer may be shared as appropriate with the carriers, insurers, transaction processing agency or secure payment services agency involved, to enable a proper resolution of the dispute.

We operate under the eight data protection principles of good information handling of the UK Data Protection Act (1998)) (for more information, see this pdf). If you require a copy of the information we hold about you, please contact us in writing by registered mail, enclosing a £10.00 fee and a notarized copy of proof of identity.

We maintain a database of inquiries and customers who have ordered from us, so that we can ensure that any guarantee or refund returns or any delivery issues are properly handled, and so that we may carry out our marketing. From time to time, we may contact you to advise you of products or services that may be of interest to you, or to obtain feedback on the services and products we provide.